Mystery shopper in Lugano

Love to shop? I mean SERIOUS upmarket shopping. Imagine striding into the shops you normally wouldn't step into. Curious to have a peek?

Well, this is the opportunity for you.

Albatross Global Solutions is a marketing services provider dedicated to understanding affluent and well established customers as well as improving premium and luxury brands’ performance.

They regularly carry out several missions for fashion and luxury watch brands. They are currently looking for Mystery Shoppers in Lugano. This is your chance!

Businesses are increasingly discovering the importance of customer satisfaction. Faced with countless options, customers expect increasingly high levels of service quality. Further, companies need to know the service standards being followed by employees and whether internal company guidelines are being implemented.

As a mystery shopper, your role would be to go to the assigned stores and to pretend to be looking for a product for yourself or for a gift. You will simply let the Sales Person help you and introduce some models to you. In the end, there is no purchase to be made and you will leave the store.
Within 24 hours, you will fill out an online questionnaire to give your impressions regarding the shop environment and the customer service.

Mystery shopping is a mission based job. You can perform your visit(s) anytime as long as you respect our deadline. It doesn't differ much from regular shopping; you will just need to fill out a questionnaire at the end.

If you have ever wanted to give your opinion regarding customer service delivered in luxury stores, then these missions are for you!

To create your account, go to our website www.albatrossonline.com and click on ‘Become a shopper’, then email Mecah Cozzi at mcozzi@albatrossasia.com so that she can follow up on your application.